How to Get Support

How to Get Support

How to Get Support

Start Here

1. Search the Knowledge Base first. Most common questions are answered here — it's the fastest way to get unstuck. Use the search box above before submitting a ticket.

2. Not finding it? Make sure you contact the right place.

📋 Questions about a session, its forms, requirements, or due dates

Contact your session organizer directly — they run the event and decide which forms are required and when. HealthForms.io support can't answer session-specific questions.

  • Their support email is included in every session email you receive.
  • You can also find it on the session's page in the Family Portal.

🛠️ Technical problems with HealthForms.io itself

For trouble with the website or app — can't sign in, error messages, uploads or forms not working — submit a technical support ticket using the link on this page.

Submitting a Ticket

If the Knowledge Base didn't solve it and it's a technical issue, submit a ticket and include:

  • What you were trying to do
  • What happened (and any error message or screenshot)
  • Your email and which app you were using (Family Portal or Manager)

This helps us resolve your issue on the first reply.

Q&A

Q: Who do I contact for help? A: First search the Knowledge Base. For questions about a specific session, its forms, or deadlines, contact your session organizer (their email is in every session email and on the session's page in the Family Portal). For technical problems with the website or app, submit a technical support ticket.

Q: What's the difference between contacting the organizer and submitting a ticket? A: Your session organizer handles anything specific to the event — which forms are required, due dates, and session details. HealthForms.io technical support handles problems with the platform itself, such as sign-in issues, errors, or uploads not working.

Q: How do I get the fastest response on a ticket? A: Include what you were doing, what happened (with any error message or screenshot), your email, and which app you were using.

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